Case Studies

Zintel Group accelerates the delivery of proactive call reporting using SQL-RD from ChristianSteven Software
When Zintel, a leading provider of communications technology solutions to businesses across New Zealand and Australia, needed an automated, flexible and proactive way of delivering reports to over 4,000 customers, it chose SQL-RD business automation and report scheduling from ChristianSteven Software. The resulting solution saved Zintel over $100,000 versus developing the application from the ground up and allowed it to accelerate the delivery of a proactive call reporting service which has further enhanced its reputation as a leading communications technology supplier. More>>

Provident Financial boosts sales performance with automated report scheduling from ChristianSteven Software
When Provident Financial, a leading provider of non-standard credit, needed a way to automate call centre reporting they chose CRD business automation and report scheduling from ChristianSteven Software. The solution was quickly extended to include over 300 branch offices enabling the business to boost sales performance by tracking and converting more customer enquiries into new business. More>>

HVAC Company Air Force One Improves Customer Service and Saves Time with MARS Reporting Automation
You may not see it, but it’s what keeps your work environment healthy, safe, and comfortable. Air Force One designs, installs, and maintains HVAC systems. Its focus is to provide high quality, safe cost-effective HVAC systems and excellent customer service. That’s why company leadership acted quickly when customer service issues started cropping up due to a lack of alignment between internal departments.

In order to improve its business processes, Air Force One needed to get everyone on the same page. Effective reporting was required, but the reporting functions of Microsoft Access weren’t cutting it. More>>

Virgin Mobile Streamlines Logistics with Unique On-Demand Reporting and Alert-Forwarding from ChristianSteven Software
The UK mobile market is very competitive, which means it is vital for Virgin Mobile to have a clear picture of stock movements and levels, especially for popular and in-demand items. Operating six days a week, thousands of different items need to reach their web and telesales customers, high street retail outlets, and major retail partners in a timely and efficient way. In order to improve efficiency and operate more proactively, the Supply Chain team needed a wide variety of reports, including stock level monitoring, quotes, orders, dispatched orders, inventory of parts, goods in and products shipped. More>>

EMPR®Australia Increases Cash Flow by 50% in Under 5 Months Using CRD Business Automation Software from ChristianSteven
When EMPR®Australia, the leading replacement parts reseller for HP, Toshiba, and ASUS across Australia and New Zealand, needed a way to automate the delivery of invoices and statements, they chose CRD business automation and report scheduling from ChristianSteven Software. The increased visibility into customer credit and credit limits enabled EMPR to reduce its accounts receivable by up to 60%, releasing an extra $300,000 of cash flow back in to the business. More>>

Barr Limited Cuts Costs and Drives Greater Efficiency with SQL-RD Business Automation Software
While developing a new Sales Order & Dispatch System for the Barr Quarries division, Information Systems Manager Bill Ramsay saw the opportunity to automate the manual quoting process that generates tens of thousands of quotes and re-quotes each year. ChristianSteven Software SQL-RD is now a fully operational part of the live system, and Bill is delighted. “This is a key business process and SQL-RD has proved to be very robust, running in-line, in real-time, and…” More>>

Babcock Rail Eliminates Costly Manual Paper Processes with CRD
Babcock generates up to 30,000 POs a year, and because a large amount of their work can change with short notice, they often need to re-issue POs two or three times, which results in them generating nearly 100,000 issues per year. This was obviously a very significant and costly manual process that involved administrators preparing, printing, faxing, and filing every single PO. Babcock Rail needed a more cost-effective way of issuing and distributing purchase orders (POs), and they chose business automation and report scheduling software from ChristianSteven. The resulting solution paid for itself in less than a year by cutting costs, boosting productivity, and increasing business responsiveness. More>>

It takes a sophisticated maintenance operation to keep Cessna’s facilities and aircraft manufacturing operation working flawlessly. The job of Cessna’s maintenance engineering department is keeping it all running smoothly; from the hundreds of thousands of light bulbs in the company’s 1,400-acre Wichita facility to huge paint bays that complete million-dollar aircraft paint jobs – and everything in between. The maintenance engineering department had previously relied on a manual, time-intensive system to schedule maintenance operations, generate reports, and write work orders. More>>

Herefordshire Housing’s top priority in 2008 was to get to know its customers better. To achieve this, a massive residents census was undertaken which provided the organization with invaluable data about individual customer needs, from details of disabilities of which colleagues should be aware, to the preferred method of communication, down to whether the customer needed extra time to answer the door or phone. With a return rate of over 80% from 8,000 customers, the next challenge was to ensure the information was readily available to staff and colleagues. More>>

“Having the data we need when we need it is absolutely critical,” says Yossi Akselrud, Director of IT at Revival Home Health Care. “It’s not like we’re talking about widgets. These are patients who depend on us for their care. If we don’t have reliable data on time, we can’t fulfill our mission of providing the best patient care possible.” Before 2005, Revival was relying on an underpowered, underperforming reporting system. Reports were compiled manually by two full-time employees at a cost of $80,000 a year. Plus, these reports took time to compile – causing trouble when data was needed at the last minute. There was also the obstacle of finding a way to compile the reports when employees were sick or on vacation. More>>

The goal of Signature HealthCARE is redefining long-term care, but changing the way people think about nursing homes is no easy task – it requires plenty of up-to-date strategic business intelligence. For company leaders, this takes the form of comprehensive monthly reports customized for each of the company’s 66 facilities, eight regions, and the company as a whole. Unfortunately compiling this 34-page monthly report was becoming a big drain on company resources. Each month several employees would collectively spend 40 hours or more running individual Microsoft® SQL Server reports as Microsoft® Excel spreadsheets, copying and pasting individual reports into the large report. Executives were pushing for faster report creation, and any change or mistake could put the entire process days behind schedule. More>>