ChristianSteven has considerable experience in the development of robust, world-class software since launching in 2002. As the company has expanded, supplying solutions into over 40 countries, it has been vital to invest in both infrastructure and – most importantly – people who have the knowledge and skills to provide added value Professional Services to customers.
These services include on-site installations, implementation and integration of ChristianSteven products to remote environments, infrastructure investigations, writing Crystal reports and SQL queries. The Professional Services team includes personnel with considerable technical and analytical business skills vital for identifying the most effi cient route to resolving a problem. This enables ChristianSteven Software to provide services well beyond other companies that only provide Product Support for their own solutions.
Why not include Professional Services in your Annual Support Package? Firstly, when an issue arises, it is always at the most inconvenient time and the last thing anyone needs to worry about is getting sign-off for unbudgeted expenditure, when the business needs the solution – NOW! With Professional Services included in your annual package, there is no delay when the issue is not covered by Product Support, it is a managed process and frustrating delay situations have disappeared. Also, if faced with an unexpected situation when the “expert” has left, gone on vacation or is sick – who do you turn to? If there is time in your plan, you can ask for help to write a schedule, prepare a report or review an infrastructure issue. We will let you know each month how much time you have left in the bank.