Support Request Form

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For activation, licensing, registration, Member Area, suggestions, pricing, sales and other non-technical general queries, click here to send an email to Member Services*. Make sure you include your customer number in the email.

For technical issues, please fill out the form below.

A number of the questions are automatically answered for you if you access the form by going to Help -> Support -> Technical Support in CRD.

For a speedy and accurate diagnosis of your problem please take the time to provide us with accurate information. Inaccurate information will slow the time to resolution. Click here to see a FAQ about the form.

*Member Services personnel are NOT trained in technical aspects of the software. If you submit a technical question, you will be referred back to this form.

About You


Customer Number*		A value is required.Invalid format.Minimum number of characters not met.Exceeded maximum number of characters.The entered value is less than the minimum required.The entered value is greater than the maximum allowed.
Company Name*		A value is required.Exceeded maximum number of characters.
Your Name*		A value is required.Exceeded maximum number of characters.
Your Email Address*		A value is required.Invalid format.Exceeded maximum number of characters.

About Your System


CRD Installation*		A value is required.Exceeded maximum number of characters. A value is required.Exceeded maximum number of characters.
Crystal Installed on the CRD PC*		Please select a valid item. Please select an item. Please select a valid item. Please select an item.
Operating System*		A value is required.Exceeded maximum number of characters.
Type of Scheduler*		Please select a valid item. Please select an item.

Pre-Requisites

Over 80% of issues are resolved quickly by ensuring the following are in place. Please run through this check list and ensure everything is in place before submitting your query.


*	Please make a selection.Latest build of CRD is installed.
*	Please make a selectionLatest Crystal Reports Service Pack is installed
*	Please make a selection.Latest Crystal Reports Hotfixes are installed
*	Please make a selection. A System Repair has been performed
*	Please make a selection.You have searched the Help File
*	Please make a selection.You have searched the User Forum

Popular Knowledgebase Searches


	The application doesn't launch/fails to start Exception error process id=0xb64(2916) thread id = oxd14(3348) OK to terminate Invalid TLV Record Server has not yet been opened The reports don't go automatically 'Export Options' dialog box appears when exporting to Excel I re-installed/upgraded and now my schedules are missing More

About Your Problem

Please tell us the error message, and steps we can take to reproduce the problem. Give us as much information as possible e.g. schedule type, actions you have taken to try and resolve the issue, the results of those actions, etc.


Description*	Minimum number of characters not met.A value is required.Exceeded maximum number of characters.

	The problem happens with*	Please select a valid item. Please select an item.
	The problem occurs*	Please select a valid item. Please select an item.
Type of database used by report*		Exceeded maximum number of characters. e.g. SQL 2005, Access97, etc.

And Finally!

Send us your support zip file. We use this to recreate your system on our test rig and diagnose the problem. Create the file by going to Help->Support->Create Support Files. Add screen shots, the report (.rpt), and other documents to the zip file before uploading. Max 50MB.


Zip file location
Included in the zip	Minimum number of selections not met.Screenshots	Minimum number of selections not met. Report (.rpt) saved "with data"

Name of problem schedule	Exceeded maximum number of characters.
Schedule location in CRD	Exceeded maximum number of characters.

Click Once. Be patient, the process may take a few minutes to upload your file =>